REFUND POLICY

CANCELLATION AND REFUND POLICY

The cost of an initial 420 Health Solutions evaluation is $1800.00. The evaluation is good for up to 1 year and will be billed as a subscription to your credit/debit card at the rate of 12 equal payments of $150.00 every 30 days

Patients have the right to cancel their subscription at any time but must cancel with at least 15 days remaining in the current billing period. If patients fail to cancel with more than 15 days remaining in the cycle they will be billed for the following month.

420 Health Solutions works hard to schedule our patient’s appointments so that each patient receives the right amount of time to be evaluated by our physicians and staff.

That is why it is especially important that you keep your scheduled appointment and be available to accept your telemedicine call at the appointed time.

To help patients remember their scheduled appointments, 420 Health Solutions, sends a text message and/or email reminders 5 days, 2 days, and 3 hours in advance of the appointment time.

If your schedule changes and you cannot keep your appointment, please contact us right away so we may reschedule you and accommodate other patients who are waiting for an appointment. 

As a courtesy to our office as well as to those patients who are waiting to schedule an appointment, If you must miss your appointment, please give us at least 24 hours’ notice, when possible.

NO REFUNDS ARE PERMITTED

There are no refunds for missed or canceled appointments

If you miss or cancel your appointment, for any reason, the evaluation fee will not be refunded. There are no exceptions to this policy.

If you miss or cancel your appointment, you will, however, be given a one-time opportunity to reschedule that appointment to a more convenient time at no additional charge.

 You must:

  • Reschedule the new appointment within 24 hours of the originally scheduled appointment time.
  • If you fail to reschedule within     the 24 hours:
    • your next appointment will be considered a new appointment         
    • you will be billed another fee to be evaluated.    

In the event, you fail to keep your original appointment and do not reschedule a new appointment within 24 hours, you will be considered a no-show, and you:

  • Will not be refunded the original evaluation fee.
  • Will be billed an additional for your next appointment

If you miss a rescheduled appointment for any reason, your next appointment will be considered a new appointment. And you will be billed the appropriate fee.

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